Rules and Regulations
 
 
ODRC DISCLAIMER:
 
The Ohio Department of Rehabilitation and Correction (ODRC) has approved this independent vendor to sell food and sundry packages that may be purchased for ODRC inmates.  The packages may be purchased by either an individual inmate for his/her own use or by the public on behalf of an individual inmate.  All packages purchased under this program must be sent directly to an ODRC institution by the independent vendor.  ODRC is not affiliated with this vendor and does not guarantee that the vendor will fulfill any obligations, perform as expect, nor permanently remain in business, nor does ODRC guarantee the vendor's products in any way.  Any purchases from this vendor are at the buyer's sole risk.  ODRC assumes no liability whatsoever for such purchases, nor any aspect thereof.  Any issues or disputes regarding the vendor's products are the sole responsibility of the buyer and/or the vendor, and the ODRC is not obligated to mediate or resolve any such disputes.
 
Please visit the following link to view the approval memo from the Director of ODRC (http://www.drc.ohio.gov/web/food_package2015.pdf
)
 
 
 
Important Ohio Inmate Package Regulations (applies to ALL programs):
 
1. Packages cannot exceed a total shipping weight of 30 lbs. or 480 oz. (424 oz. product + 56 oz. packing materials = 480 oz. Total). Union Supply Direct assumes the responsibility to remove items at our discretion if the package exceeds the maximum weight limit.
2. All items must fit into one box not to exceed the size of 12"x24"x28". Union Supply Direct assumes the responsibility to remove items at our discretion if they will not fit into one box.
3. Most inmates are eligible to order and receive packages from vendors.  However, the following inmates may not receive packages: Level 4B and 5 inmates, non-cadre inmates assigned to a reception center, short-time offenders, serving less than 90 days assigned to CRC, LorCI or ORW, inmates temporarily assigned to a medical center, inmates sent to outside hospitals, and inmates in disciplinary control, local control, and intensive prison programs may not receive packages.  Inmates (patients) assigned long term at the FMC and PCI's Frazier Health Center may receive packages with the approval of the Managing Officer.  Please submit the security level of the inmate on each order.
 
Consistent with Administrative Rule 5120-9-33, Packages and Property Restrictions, the following are the number of packages an offender may receive annually. 
 
 
FOOD AND SUNDRY PACKAGE LIMITS:
 

Inmate Security Level & Housing Locations

Total # of Packages per Year

Maximum # of Food Packages per Year

Special Consideration if Approved by:

Level 1

4

2

 

Level 2

3

2

 

Level 3

3

1

 

Level 4A

2

1

 

Death Row

3

2

 

Long Term Placements at FMC and PCI's Frazier Health Center

0

0

Managing Officer

 
 
PRODUCT & SUBSTITUTIONS: For information on Products Allowed & Limits per program please see the Product Info & Regulations Section or Click Here. All Food, Sundry and Exempt Package orders must include the item number, quantity, description, price and shipping weight. We make every effort to show and describe the merchandise and information as accurately as possible. Union Supply Direct has a no backorder policy. Orders are processed immediately upon receipt of payment and will not be held for out of stock items for more than 10 days. If a product is discontinued, out of stock, restricted by the facility or will not fit into one box we will substitute the product with an item of equal or great value or we will substitute with an alternate item if indicated on your order form. If no substitution is preferred, please check the box on the order form that states “do not substitute” and we will happily issue a refund for the item(s). Please look for products in the Sundry catalog that are identified as Exempt. Exempt items may also be purchased separately from other Sundry items, in which case the package will be considered an Exempt Package that does not count against the total number of packages the inmate can receive in the year. Please refer to our Exempt Package Catalog. Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content in our catalog or website are accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time subject to ODRC approval. If a product supplied by Union Supply Direct is not as described in the catalog or website, your sole remedy is to immediately return the unused item for a refund of the purchase price in accordance with your facility’s rules and regulations.
  
PROMOTIONAL ITEMS: Promotional items are only available at facilities where offenders are allowed to receive promotional items.
  
SALES TAX: Sales tax is required by the state of Ohio for all Sundry and Exempt orders.  State taxes vary by location of facility.  Actual sales tax may vary from the rate shown, and final tax rates are determined by the Ohio Department of Revenue. The current tax rate which will be applied to your order will be shown upon checkout.
 
SHIPPING:  $3.95 shipping on all orders (non-refundable).
 
PAYMENT METHODS: Union Supply Direct accepts credit, debit and prepaid cards, facility check, personal check (must have customers name, billing address and phone number imprinted), cashier’s check or money order (must be domestic, printed in the U.S.). We accept all major credit and debit cards with Visa, MasterCard, and Discover logos. There is no surcharge for using your credit card to make purchases with Union Supply Direct. Please provide the exact billing information that the credit card issuer bank has on file. Your card will be charged upon shipment of your order. $0 orders will not be accepted.
 
Form of Payment: The card will be charged: What happens when your order is placed: Additional Info:
Credit Card* When order ships There will be a hold on your credit card for the amount of the order at the time the order is placed. The hold on your card will be removed and your card will be charged at the time the package ships.
Debit Card* When order ships There will be a hold on your debit card for the amount of the order at the time the order is placed. A positive balance must be kept in the account until the package ships at which time your card will be charged.
Prepaid Card* When order is taken Funds are deducted from your card and placed on hold at the time the order is placed. A positive balance must be kept in the account until the package ships at which time your card will be charged.  Additional time will be needed to process funds.
 
* We accept major credit / debit cards and Prepaid Cards with Visa, MasterCard or Discover  logos.
 
Cash Payment Option with ACE Cash Express: Before selecting this payment method, use the ACE Cash Express store locator to verify that there is a convenient location near you. After submitting the order, print the order summary page (bring with you when making the payment).  You will need to provide the Order Reference (Sales Order) Number, Exact Dollar Amount Due, the Offender’s Last Name & ID Number.  Your payment will not be accepted without all 4 pieces of information.  ACE Cash Express will provide you with a receipt for the transaction.  Please keep this receipt to assist us in accessing your records. Allow 2 business days for your payment to be applied to the order. If payment is not received within 10 business days the order will be cancelled.
 
YOUR PREPAID ACCOUNT:
Only inmates may order using their prepaid account funds, no friends and family. To order, the inmate will simply complete a Union Supply Direct order form and check off the ‘Prepaid Account’ option under the payment method section. The inmate will then mail the order form to Union Supply Direct and we will process your order. The order must be mailed in a facility envelope. Please mail your order form to Union Supply Direct two (2) weeks prior to the end day of the Catalog.
 
Setting Up a Prepaid Account
The inmate’s prepaid account can be set up by an inmate or friends and family. However, the inmate shall be the sole account holder. Inmates can use their prepaid account to purchase any packages towards their package limits from the available Ohio Package programs (SUNDRY, EXEMPT and FOOD).
 
Funding a Prepaid Account
Friends and family can fund an inmate’s prepaid account by cashier’s check or money order for free or by Visa, MasterCard or Discover Card for a service fee. Funds will be available in the prepaid account 72 hours after the transaction is completed. Inmates can fund their own prepaid account for free by mailing in a facility trust check (no refunds on payments made with a trust check). There is a $25 minimum and $250 maximum per transaction. Prepaid account balance statements will be mailed to the inmate monthly. Funding transactions are nonrefundable except as specified below under “Refunds of Prepaid Account Balance.”
 
Prepaid Funding Service Fees
 

Amount Funding:

Service Fee (Casher's Check, Money Order or Trust Check)

Service Fee:

$25.00 - $50.00

FREE

$3.95

$50.01 - $100.00

FREE

$5.95

$100.01 - $175.00

FREE

$7.95

$175.01 - $250.00

FREE

$9.95

 
 
 
 
ORDERING FROM YOUR PREPAID ACCOUNT
Only inmates may order using their prepaid account funds, no friends and family. To order, the inmate will simply complete a Union Supply Direct order form and check off the ‘Prepaid Account’ option under the payment method section. The inmate will then mail the order form to Union Supply Direct and we will process your order. The order must be mailed in a facility envelope. For quarterly packages, please mail your order form to Union Supply Direct two (2) weeks prior to the last day of the quarter, or, order media at any time.
 
RETURNS FOR PREPAID ACCOUNTS
The inmate’s prepaid account will be credited with the purchase price of any items returned to Union Supply that were purchased from the prepaid account. Should any package be refused by the facility, the inmate’s prepaid account will be refunded. Shipping fees are not refundable.
 
REFUNDS OF PREPAID ACCOUNT BALANCE
Refunds of any unused funds require a written request from the account holder (inmate) and will only be issued to the account holder after being released from the prison system. Please wait two (2) weeks after release to send us your written request for a refund of any unused funds with a First Class stamp, and self-addressed envelope including your name and Inmate ODRC Number. We will then mail you a refund check for the account balance. Please mail your written request to:
 
Union Supply Direct
Attn: Prepaid Account Refunds
Dept. 100, P.O. Box 9018
Rancho Dominguez, CA 90224-9018
 
CUSTOMER SERVICE INQUIRIES:
Union Supply Direct, Attn: Customer Service
Dept. 609, P.O. Box 9018, Rancho Dominguez, CA 90224-9018
Email:
OHcustomerService@UnionSupplyDirect.com
 
RETURNS & REFUNDS: Used or abused items cannot be returned, exchanged or refunded. Please check all your items upon receipt. If any of these items are found to be missing, defective or damaged in shipping, please notify a facility staff inventorying your package immediately. Damaged or defective food and hygiene items will be refunded. Non-food and hygiene items may be returned for a refund or replacement. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards.
All products must come back to us directly from the facility. For security reasons, we cannot accept any product that has left the facility. All original boxes and packing material are required for any returned goods. All merchandise that was ordered in error, for any reason, can be exchanged for a $5.00 fee. Union Supply Direct is not responsible for refused items. Please ensure that the items you order are approved at your facility.
 
Clear Tunes Television Warranty Service Procedures
Union Supply Direct offers 180 day limited warranty service on all Clear Tunes televisions. See the limited warranty enclosed with your television for the full terms of your warranty. To return a defective Clear Tunes television within the 180 day warranty period, contact Union Supply Direct Customer Service Department for a prepaid UPS call tag by phone 866-404-8989 or mail PO Box 9018, Rancho Dominquez, CA 90224-9018. Return the defective Clear Tunes television unit to Union Supply Direct - OPI Return Center 3321 Toy Rd, Groveport, OH 43125. The return package must include: (1) the defective television; (2) a copy of the original receipt, (3) all of the accessories that came with the product, and (4) your full name, inmate number, facility name and physical address (no PO Boxes are accepted). Out of Warranty Service (181–365 days from original date of purchase): To return a defective Clear Tunes television within the out of warranty period, send the unit to Union Supply Direct - OPI Return Center 3321 Toy Rd, Groveport, OH 43125. The return package must include (1), (2), (3) and (4) above and a check payable to Union Supply Direct, in the amount of $50.00 for return shipping and handling. If returned merchandise is found by OPI, Union Supply Direct or Clear Tunes, in their sole discretion, to not be defective or you do not meet all applicable requirements above, then your returned product will not be processed and the product may be returned to you. See the limited warranty enclosed in your product packaging for the full terms of the warranty applicable to your Clear Tunes television.