Rules and Regulations
 
 
Ohio Food Package
 
The items in this catalog are considered Food Package items and have been approved by the State of Ohio Department of Rehabilitation and Correction and are in accordance with the Administrative Regulation 5120-9-33 and ODRC Policy 61-PRP-01. This catalog is effective for 12 months, January 1- December 31, 2025. When placing your Food Package order, please be sure to use the Food Package Order Form. Union Supply Direct also offers a Sundry Package catalog in this catalog. Please also see our Exempt Package catalog for shoes, TV’s and electronic items that will not count against the Incarcerated Adults total package count for the year!
 
IMPORTANT OHIO FOOD PACKAGE REGULATIONS:
1. The package items must fit into one box not to exceed the box size of 12”x24”x28”. Union Supply Direct will remove items at our discretion if they do not fit into one box.
2. The package items cannot exceed a shipping weight of 30 lbs. (424 ounces of product with 56 ounces of packaging for a total of 480 oz). Union Supply Direct will remove items at our discretion if the package exceeds the 30 lb. maximum weight limit.
3. Most Incarcerated Adults are eligible to order and receive packages from vendors. However, the following Incarcerated Adults may not receive packages: Level 4B and 5 Incarcerated Adults, non-cadre Incarcerated Adults assigned to a reception center, short-time Incarcerated Adult s serving less than 90 days assigned to CRC, LorCI or ORW, Incarcerated Adult s temporarily assigned to a medical center, Incarcerated Adult s sent to outside hospitals, and Incarcerated Adults in disciplinary control, local control, and intensive prison programs. Incarcerated Adults (patients) assigned long term to the FMC and PCI’s Frazier Health Center may receive packages with the approval of the Managing Officer. Please submit the security level of the Incarcerated Adults on each order. Consistent with Administrative Rule 5120-9-33, Packages and Property Restrictions, the following are the number of packages an Incarcerated Adult may receive:
 
TABLE PRODUCT & SUBSTITUTIONS: All Food Package orders must include the item number, quantity, description, price and shipping weight. We make every effort to show and describe the merchandise and information as accurately as possible. Union Supply Direct has a no backorder policy. Orders are processed immediately upon receipt of payment and will not be held for out-of-stock items for more than 10 days. If a product is discontinued, out of stock, restricted by the facility or does not fit into one box, we will substitute the product with an item of equal or greater value or we will substitute with an alternate item if indicated on your order form. If no substitution is preferred, please check the box on the order form that states “do not substitute” and we will happily issue a refund for the item(s). Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that the product descriptions or other content of our catalog or website are accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time subject to ODRC approval. If a product supplied by Union Supply Direct is not as described in the catalog or website, your sole remedy is to immediately return the unused item for a refund of the purchase price in accordance with your facility’s rules and regulations. Promotional (Promo) items are only available while the program or supplies last(s). The program many be discontinued without further or prior notice. If a selected Promo item is out-of-stock or discontinued, the company will substitute the selected Promo item with another item of comparable value, or cancel the Promo item if no comparable substitute is available. Promo items are only available at facilities where incarcerated adults are allowed to receive promotional items
 
PAYMENT METHODS: UNION SUPPLY DIRECT ACCEPTS THE FOLLOWING FORMS OF PAYMENT: CREDIT CARD, PERSONAL CHECK OR MONEY ORDER (MUST BE DOMESTIC, PRINTED IN THE U.S.) OR CASH PAYMENT THROUGH ACE CASH EXPRESS. YOUR CREDIT CARD WILL BE BILLED UPON PLACEMENT OF YOUR ORDER. WE ACCEPT ALL MAJOR CREDIT AND DEBIT CARDS WITH THE FOLLOWING LOGOS: VISA, MASTERCARD, AND DISCOVER. THE FOLLOWING FORMS OF PAYMENTS ARE NOT ACCEPTED: GREEN DOT, CASH APP, APPLE PAY. THERE IS NO SURCHARGE FOR USING YOUR CREDIT CARD TO MAKE PURCHASES. PLEASE BE SURE TO PROVIDE YOUR EXACT CARD HOLDER NAME, BILLING ADDRESS, CVV CODE AND TELEPHONE NUMBER THAT YOUR CREDIT CARD ISSUER BANK HAS ON FILE FOR YOU.
 
ACE CASH EXPRESS: Customers placing an order online or over the phone can now make cash payments with ACE Cash Express®. Please see Page 289 for additional details.
 
YOUR PREPAID ACCOUNT: Only Incarcerated Adults, not friends or family, may order using their prepaid account funds. To order with a prepaid, the Incarcerated Adult must complete a Union Supply Direct order form and check the “Prepaid Account” option under the payment method section. The Incarcerated Adult must then mail the order form to Union Supply Direct in a facility envelope to be processed. Mail order forms must be mailed to Union Supply Direct two (2) weeks prior to the end day of the Catalog. See Page 288 for more details.
 
SHIPPING: All Orders will be charged $5.95 shipping fee (non-refundable)
 
RETURNS & REFUNDS: Used or abused items cannot be returned, exchanged or refunded. Please check all your items upon receipt. If any of these items are found to be missing, defective or damaged in shipping, please notify a facility staff inventorying your package immediately. Damaged or defective food and hygiene items will be refunded. Non-food and hygiene items may be returned for a refund or replacement. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards. All products must come back to us directly from the facility. For security reasons, we cannot accept any product that has left the facility. All original boxes and packing material are required for any returned goods. Union Supply Direct is not responsible for refused items. Please ensure that the items you order are approved at your facility. If your package is refused by the Incarcerated Adult’s facility because the Incarcerated Adults is no longer eligible to receive a package or the Incarcerated Adult no longer wants the package, a restocking fee equal to ten percent (10%) of the total invoice amount will be deducted from the purchaser's refund. Shipping Fees are non-refundable for refused packages.
 
CUSTOMER SERVICE:
Union Supply Direct, Attn: Customer Service
Dept. 609, PO Box 619059
Dallas, TX 75261-9059
Phone: 562-361-5707
Toll Free Phone: 855-247-6094
Email: OHcustomerService@UnionSupplyDirect.com
 
ODRC DISCLAIMER: The Ohio Department of Rehabilitation and Correction (ODRC) has approved this independent vendor to sell food and sundry packages that may be purchased for ODRC Incarcerated Adults. The packages may be purchased by either an individual Incarcerated Adults for his/her own use or by the public on behalf of an individual Incarcerated Adult. All packages purchased under this program must be sent directly to an ODRC institution by the independent vendor. ODRC is not affiliated with this vendor and does not guarantee that the vendor will fulfill any obligations, perform as expected, nor permanently remain in business, nor does ODRC guarantee the vendor’s products in any way. Any purchases from this vendor are at the buyer’s sole risk. ODRC assumes no liability whatsoever for such purchases, nor any aspect thereof. Any issues or disputes regarding the vendor’s products are the sole responsibility of the buyer and/or the vendor, and ODRC is not obligated to mediate or resolve any such disputes.
 
 
 
Ohio Sundry Package
 
The items in this catalog are considered Sundry Package items and have been approved by the State of Ohio Department of Rehabilitation and Correction and are in accordance with the Administrative Regulation 5120-9-33 and ODRC Policy 61-PRP-01. This catalog is effective for 12 months, January 1- December 31, 2025. When placing your Sundry Package order, please be sure to use the Sundry Package Order Form. Union Supply Direct also offers a Food Package catalog within this catalog. Please also see our Exempt Package catalog for shoes, TV’s, musical instruments, and religious items.
 
IMPORTANT OHIO SUNDRY PACKAGE REGULATIONS: The package items must fit into one box not to exceed the box size of 12”x24”x28”. Union Supply Direct will remove items at our discretion if they do not fit into one box. The package items cannot exceed a shipping weight of 30 lbs. (424 ounces of product with 56 ounces of packaging for a total of 480 oz). Union Supply Direct will remove items at our discretion if the package exceeds the 30 lb. maximum weight limit. Most Incarcerated Adults are eligible to order and receive packages from vendors. However, the following Incarcerated Adults may not receive packages: Level 4B and 5 Incarcerated Adults, non-cadre Incarcerated Adults assigned to a reception center, short-time Incarcerated Adults serving less than 90 days assigned to CRC, LorCI or ORW, Incarcerated Adults temporarily assigned to a medical center, Incarcerated Adults sent to outside hospitals, and Incarcerated Adults in disciplinary control, local control, and intensive prison programs. Incarcerated Adults (patients) assigned long term to the FMC and PCI’s Frazier Health Center may receive packages with the approval of the Managing Officer. Please submit the security level of the Incarcerated Adult on each order. Consistent with Administrative Rule 5120-9-33, Packages and Property Restrictions, the number of packages an Incarcerated Adult may receive is listed on page 48.
 
PRODUCT & SUBSTITUTIONS: All Sundry Package orders must include the item number, quantity, description, price and shipping weight. We make every effort to show and describe the merchandise and information as accurately as possible. Union Supply Direct has a no backorder policy. Orders are processed immediately upon receipt of payment and will not be held for out-of-stock items for more than 10 days. If a product is discontinued, out of stock, restricted by the facility or will not fit into one box we will substitute the product with an item of equal or great value or we will substitute with an alternate item if indicated on your order form. If no substitution is preferred, please check the box on the order form that states “do not substitute” and we will happily issue a refund for the item(s). Please look for products in the Sundry catalog that are identified as Exempt. Exempt items may also be purchased separately from other Sundry items, in which case the package will be considered an Exempt Package that does not count against the total number of packages the Incarcerated Adult can receive in the year. A maximum of two Exempt Packages may be ordered per year. Please refer to our Exempt Package Catalog. Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that product descriptions or other content in our catalog or website are accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time subject to ODRC approval. If a product supplied by Union Supply Direct is not as described in the catalog or website, your sole remedy is to immediately return the unused item for a refund of the purchase price in accordance with your facility’s rules and regulations. Promotional (Promo) items are only available while the program or supplies last(s). The program many be discontinued without further or prior notice. If a selected Promo item is out-of-stock or discontinued, the company will substitute the selected Promo item with another item of comparable value, or cancel the Promo item if no comparable substitute is available. Promo items are only available at facilities where incarcerated adults are allowed to receive promotional items
 
PAYMENT METHODS: Union Supply Direct accepts the following forms of payment: credit card, facility check, personal check, cashier’s check and money order. Credit Cards - We accept all major credit and debit cards with the following logos: Visa, MasterCard, and Discover. There is no surcharge for making purchases with your credit card. Please be sure to provide your exact cardholder name, billing address, CVV code and telephone number that your credit card issuer has on file. Your credit card will be billed upon placement of your order. The following forms of payments are not accepted: Green Dot, Cash App, Apple Pay.
 
ACE CASH EXPRESS: Customers placing an order online or over the phone can now make cash payments with ACE Cash Express®. Please see Page 352 for additional details.
 
YOUR PREPAID ACCOUNT: Only Incarcerated Adults, not friends or family, may order using their prepaid account funds. To order with a prepaid account, the Incarcerated Adult must complete a Union Supply Direct order form and check off the “Prepaid Account” option under the payment method section. The Incarcerated Adult must then mail the order form to Union Supply Direct in a facility envelope to be processed. Order forms must be mailed to Union Supply Direct two (2) weeks prior to the end day of the Catalog. See Page 351 for more details
 
SALES TAX: Sales tax is required by the State of Ohio. Sales tax varies by the location of each individual facility. Please see the tax information on the order form for the specific tax rate for your facility. Sales tax rates are subject to change at any time without notice
 
SHIPPING: All Orders will be charged a nonrefundable $5.95 shipping fee.
 
RETURNS & REFUNDS: Used or abused items cannot be returned, exchanged or refunded. Please check all your items upon receipt. If any of these items are found to be missing, defective or damaged in shipping, please notify a facility staff inventorying your package immediately. Non-food and hygiene items may be returned for a refund or replacement. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards. All products must come back to us directly from the facility. For security reasons, we cannot accept any product that has left the facility. All original boxes and packing material are required for any returned goods. Union Supply Direct is not responsible for refused items. Please ensure that the items you order are approved at your facility. If your package is refused by the Incarcerated Adult's facility because the Incarcerated Adult is no longer eligible to receive a package or the Incarcerated Adult no longer wants the package, a restocking fee equal to ten percent (10%) of the total invoice amount will be deducted from the purchaser's refund.
 
CUSTOMER SERVICE:
Union Supply Direct, Attn: Customer Service
Dept. 609, PO Box 619059 Dallas, TX 75261-9059
Phone: 562-361-5707
Toll Free Phone: 855-247-6094
Email: OHcustomerservice@unionsupplydirect.com
 
ODRC DISCLAIMER: The Ohio Department of Rehabilitation and Correction (ODRC) has approved this independent vendor to sell food and sundry packages that may be purchased for ODRC Incarcerated Adults. The packages may be purchased by either an Incarcerated Adult for his/her own use or by the public on behalf of an Incarcerated Adult. All packages purchased under this program must be sent directly to an ODRC institution by the independent vendor. ODRC is not affiliated with this vendor and does not guarantee that the vendor will fulfill any obligations, perform as expected, nor permanently remain in business, nor does ODRC guarantee the vendor’s products in any way. Any purchases from this vendor are at the buyer’s sole risk. ODRC assumes no liability whatsoever for such purchases, nor any aspect thereof. Any issues or disputes regarding the vendor’s products are the sole responsibility of the buyer and/or the vendor, and ODRC is not obligated to mediate or resolve any such disputes.
 
 
 
Ohio Exempt Package
 
The items in this catalog are considered Exempt Package items and have been approved by the State of Ohio Department of Rehabilitation and Correction and are in accordance with the Administrative Regulation 5120-9-33 and ODRC Policy 61-PRP-01. Incarcerated Adults can order two packages a year for all items listed in this catalog. This catalog is effective for 12 months, January 1 – December 31, 2025. When placing your Exempt Package order, please be sure to use the Exempt Package Order Form.
 
IMPORTANT OHIO EXEMPT PACKAGE REGULATIONS: The package items must fit into one box not to exceed the box size of 12”x24”x28”. Union Supply Direct will remove items at our discretion if they do not fit into one box. The package items cannot exceed a shipping weight of 30 lbs. (424 ounces of product with 56 ounces of packaging for a total of 480 oz). Union Supply Direct will remove items at our discretion if the package exceeds the 30 lb. maximum weight limit. Most Incarcerated Adults are eligible to order and receive packages from vendors. However, the following Incarcerated Adults may not receive packages: Level 4B and 5 Incarcerated Adults, non-cadre Incarcerated Adults assigned to a reception center, short-time Incarcerated Adults serving less than 90 days assigned to CRC, LorCI or ORW, Incarcerated Adults temporarily assigned to a medical center, Incarcerated Adults sent to outside hospitals, and Incarcerated Adults in disciplinary control, local control, and intensive prison programs. Incarcerated Adults (patients) assigned long term to the FMC and PCI’s Frazier Health Center may receive packages with the approval of the Managing Officer. Please submit the security level of the Incarcerated Adult on each order.
 
OHIO SUNDRY AND FOOD PACKAGES: See our Union Supply Direct Ohio Sundry Package catalog and Union Supply Direct Ohio Food Package catalog or visit OHPackageProgram.com for more information.
 
PRODUCT AND SUBSTITUTIONS: All Exempt Package orders must include the item number, quantity, description, price and shipping weight. Union Supply Direct has a no backorder policy. Orders are processed immediately upon receipt of payment and will not be held for out-of-stock items. If a product is discontinued, out of stock, restricted by the facility or does not fit into one box, we will substitute the product with an item of equal or greater value or we will substitute with an alternate item if indicated on your order form. If no substitution is preferred, please check the box on the order form that states “do not substitute” and we will happily issue a refund for the item(s). Union Supply Direct attempts to show and describe merchandise and all related information as accurately as possible. However, Union Supply Direct does not warrant that the product descriptions or other content in our catalog or website are accurate, complete, reliable, current, or error-free. In addition, manufacturers may make changes in product design, color, package size and style at any time. Union Supply Direct reserves the right to update or correct item information and to change prices and offers at any time subject to ODRC approval. If a product supplied by Union Supply Direct is not as described in the catalog or website, your sole remedy is to immediately return the unused item for a refund of the purchase price in accordance with your facility’s rules and regulations. Please refer to the Exempt items and their maximum quantity limits below. These items will be considered an Exempt Package when ordered separately from any other item. The Exempt Packages will not count against the total number of packages the Incarcerated Adult can receive during the year. A maximum of two Exempt Packages may be ordered per year. Promotional (Promo) items are only available while the program or supplies last(s). The program many be discontinued without further or prior notice. If a selected Promo item is out-of-stock or discontinued, the company will substitute the selected Promo item with another item of comparable value, or cancel the Promo item if no comparable substitute is available. Promo items are only available at facilities where incarcerated adults are allowed to receive promotional items
 
PAYMENT METHODS: Union Supply Direct accepts the following forms of payment: credit card, facility check, personal check, cashier’s check and money order. Credit Cards - We accept all major credit and debit cards with the following logos: Visa, MasterCard, and Discover. There is no surcharge for making purchases with your credit card. Please be sure to provide your exact cardholder name, billing address, CVV code and telephone number that your credit card issuer has on file. Your credit card will be billed upon placement of your order. The following forms of payments are not accepted: Green Dot, Cash App, Apple Pay.
 
ACE CASH EXPRESS: Customers placing an order online or over the telephone can now make cash payments at ACE Cash Express®. Please see Page 352 for additional details.
 
YOUR PREPAID ACCOUNT: Only Incarcerated Adults, not friends or family, may order using their prepaid account funds. To order with a prepaid account, the Incarcerated Adult must complete a Union Supply Direct order form and check the “Prepaid Account” option under the payment method section. The Incarcerated Adult must then mail the order form to Union Supply Direct in a facility envelope to be processed. Mail order forms must be mailed to Union Supply Direct two (2) weeks prior to the end day of the Catalog. See Page 351 for more details.
 
SALES TAX: Sales tax is required by the State of Ohio. Sales tax varies by the location of each individual facility. Please see the tax information on the order form for the specific tax rate at your facility. Sales tax rates are subject to change at any time without notice.
 
SHIPPING: All Orders will be charged a nonrefundable $5.95 shipping fee.
 
RETURNS & REFUNDS: Used or abused items cannot be returned, exchanged or refunded. Please check all your items upon receipt. If any of these items are found to be missing, defective or damaged in shipping, please notify a facility staff inventorying your package immediately. Damaged or defective food and hygiene items will be refunded. Non-food and hygiene items may be returned for a refund or replacement. If the original payment was made by credit or debit card, approved refunds will be credited back to the card used in the original purchase, including prepaid credit and debit cards. All products must come back to us directly from the facility. For security reasons, we cannot accept any product that has left the facility. All original boxes and packing material are required for any returned goods. Union Supply Direct is not responsible for refused items. Please ensure that the items you order are approved at your facility. If your package is refused by the Incarcerated Adult's facility because the Incarcerated Adult is no longer eligible to receive a package or the Incarcerated Adult no longer wants the package, a restocking fee equal to ten percent (10%) of the total invoice amount will be deducted from the purchaser's refund.
 
CUSTOMER SERVICE:
Union Supply Direct, Attn: Customer Service
Dept. 609, PO Box 619059 Dallas, TX 75261-9059 Phone: 562-361-5707
Toll Free Phone: 855-247-6094
Email: OHcustomerService@UnionSupplyDirect.com
 
ODRC DISCLAIMER: The Ohio Department of Rehabilitation and Correction (ODRC) has approved this independent vendor to sell food and sundry packages that may be purchased for ODRC Incarcerated Adults. The packages may be purchased by either an Incarcerated Adult for his/her own use or by the public on behalf of an Incarcerated Adult. All packages purchased under this program must be sent directly to an ODRC institution by the independent vendor. ODRC is not affiliated with this vendor and does not guarantee that the vendor will fulfill any obligations, perform as expected, or permanently remain in business, nor does ODRC guarantee the vendor’s products in any way. Any purchases from this vendor are at the buyer’s sole risk. ODRC assumes no liability whatsoever for such purchases, nor any aspect thereof. Any issues or disputes regarding the vendor’s products are the sole responsibility of the buyer and/or the vendor, and ODRC is not obligated to mediate or resolve any such disputes.